Workplace dilemmas: how do I help my colleague through mental illness?

Our resident agony uncle offers wisdom about your workplace woes. This time: how to help a colleague with mental illness

Dear Tim,

For the last five years, I’ve had the privilege of sitting alongside a wonderful colleague. He’s a fantastic man: kind, funny, usually very gregarious and extremely efficient.

From time to time, like us all I suppose, he gets a bit stressed. Sometimes it’s a pressing deadline, or a run-in with management. Occasionally he’ll have a moan about something apparently trivial, like the cleanliness of the gents’ loos or the staff kitchen. But it’s usually done with a fair amount of humour, and he soon gets over it.

Recently, though, I’ve noticed a change in him. I find he gets worked up about things far more frequently – and often with no good cause. To give an example, the other day he berated one of his team for misspelling a client’s name in a draft letter. Usually, he’d gently point out their mistake and then move on, but this time he was ranting and raving for ages. It was all a bit embarrassing, to be honest.

My biggest concern is that he’s become very withdrawn. Like many workplaces, we have a tradition of Friday afternoon beers. The fridge is loaded with a few bottles of lager and we finish a bit early and gather in the kitchen. It lasts about an hour, and my colleague always used to come along. He’d get involved with office socials, too, and enjoyed chatting about the latest TV shows or movies during lulls in the workload.

He’s not up for any of that now. He comes into the office early and spends most of the day focused on his work. His only interactions are about work stuff, and even then he’s reluctant to chat. He rarely contributes in meetings, unless he’s asked a question directly.

I’ve tried talking to him about this, because I’m worried that his mental health is fragile. He told me a few years ago that his mother had a nervous breakdown in her forties, and I know he was worried that it may be genetic. He’s just turned 40. But the trouble is, whenever I try to have a chat with him, he closes down. We even arranged to go for a coffee one afternoon, but he cancelled at the last minute, saying he’d sooner go when he was “more himself”.

I don’t want to crowd him or make a meal out of it. But I am worried about him and want to help in any way I can. Do you have any advice about the best way of showing support, without making things worse?

Reply:

Good on you for showing such concern for a colleague. According to The Mental Health Foundation, nearly 15 per cent of people experience mental health problems in the workplace. And while evidence suggests that women are twice as likely as men to suffer from such conditions, it’s still the case that more than 10 per cent of male workers have a mental illness at some point.

In other words: this is a common difficulty, and men are by no means immune. As well as the emotional cost, there’s an economic one: around 70 million work days are lost each year in the UK alone, as a direct result of mental health problems. So it’s in employers’ interests to tackle this problem, for both social and financial reasons.

It does sound very much like your workmate is struggling. Of course, his travails may not be work-related. It’s interesting that you’ve drawn a connection between his mother’s challenging mental health in her forties and his recent birthday.

There is some evidence to suggest that certain mental health problems are hereditary, and the list includes clinical depression and bipolar disorder. But it could just as easily be the case that your colleague is worried about reaching the early years of middle age, with all the anxiety that can bring. And the fact his mother suffered form mental illness at a similar age is just serving to exacerbate his concerns.

Whatever the cause, it’s important to be there for your colleague, but, as you rightly say, not to crowd him. The Samaritans website is a great source of insight around the symptoms of mental health problems, including depression, and ways to behave with people who are suffering from them.

The advice is to give the person an opportunity to talk about their concerns, but not to pressure them. If they do want to chat, you should be caring, patient, and compassionate. Use open questions to elicit information about how they’re feeling, and repeat what you hear so they have a chance to test it out and refine it. It’s a big ask, but you’ll be doing your friend a massive favour simply by being there.

If it all gets too much, or you’re worried that his illness is worsening, you should ask for help. Don’t betray any confidences, but do mention to your colleague’s manager, or to HR, that you have concerns. The company will have processes in place to deal with this very situation.

As I say, your care and concern is laudable. Be there for your colleague if you can. But remember: you also need to look after yourself. Carrying another’s burdens takes a toll, so be sure to have appropriate support as you try to help your colleague through this difficult time.

Published: 18 March 2019

© Copyright Just Recruitment 2019

If you enjoyed reading this, you may also like – How to compliment colleagues: a five-step guide

You may also like to read – Do I compete against my career mentor for promotion?

Jobs currently available

New job
Stock Administrator
Sector: Production and Stock Control
Salary: Competitive
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 913657
About the role

Just Recruitment is partnering with a growing business on the outskirts of Colchester—an industry leader in its sector—to recruit a Stock Administrator for a 12-month fixed-term contract covering maternity leave.

Please note: this is a part-time role—25/30 hours per week and is fully office-based.

The key purpose of this role is to manage the stock administration throughout the business, from start to finish.

Key duties include:

  • Stock management
  • Overseeing the regular stock counts and reconciling differences
  • Processing stock adjustments in the system
  • Processing of stock transfers between sites
  • Monitoring levels of stock, raising quotes, and placing orders as required
  • Assisting with the year-end stock count
  • Ad-hoc queries
  • Reviewing of invoices—ensuring profitability of all jobs and flagging jobs that fall outside of expected profit ranges
  • General administration related to raising credit notes, creating new stock codes and moving costs between jobs
  • Reconciling and transferring time between two internal systems
  • Running monthly reports
  • Building good working relationships with the Warehouse Manager and all business teams

Key role requirements include:

  • Well organised with the ability to multitask
  • Attention to detail
  • Ability to problem solve, working through queries in a logical manner
  • Able to communicate clearly and concisely
  • Aware of at least basic Excel functions, such as pivot tables and lookups
  • Excellent verbal and written skills
  • Confident and positive attitude

This role offers a competitive pay rate and excellent company benefits as well as a good working environment. This is an excellent opportunity to join a forward-thinking organisation on a 12-month fixed-term contract basis.

Free parking is available on site.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Transport Planner
Sector: Transport, Logistics and Shipping
Salary: £28,000 - £32,000 per annum
Location: Earls Colne
Role: Full Time
Contract: Permanent
Job ref: 913656
About the role

Just Recruitment is partnering with a transport and logistics business based on the outskirts of Colchester to recruit a Transport Planner for their existing team.

You will need to come from a planning background within the general haulage or pallet network industries, and have previous experience managing a fleet of Rigid/Artic vehicles.

Duties include:

  • Routing vehicles and covering deliveries across the UK.
  • Providing good communication with the Traffic office teams and Drivers to ensure customer KPI’s and targets are achieved and maintained.
  • Use in-house planning tools and systems to manage workload and monitor efficiency.
  • Ensuring internal tracking systems are kept organised and updated.
  • Controlling and planning resources (vehicles, drivers, trailers); ensuring all legal requirements are adhered to (Working Time Directive and EU Drivers’ Hours regulations).
  • Plan Rigid and Artic work for the following day.
  • Warehouse checks.
  • CPC Holder is an advantage, but not essential.

Please note: Due to the company’s location, you will need to drive.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Fitters Mate/Labourer
Sector: Property and Construction
Salary: Competitive
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 913655
About the role

Just Recruitment seeks a Colchester-based Fitter/Labourer for a nationwide manufacturing-based construction company known for high-quality solutions and excellent customer service. With extensive industry experience, they prioritise delivering top-quality products to clients.

This role involves travelling to sites to support the Team Leaders and will involve a lot of heavy work such as digging, lifting and manual labour.

Role requirements:

  • Willing to work long hours
  • Physically able and willing to do manual labour
  • CSCS card would be preferable
  • Manual labour experience is preferable
  • A driving licence is essential
  • Happy to stay away from home as required

Benefits include:

  • Competitive salary, basic salary plus overtime
  • 20 days holiday plus bank holidays
  • Lots of progression is available as this company likes to promote within
  • Opportunity to be put through training courses

This is an excellent opportunity to join a vibrant company on a full-time, permanent basis.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Account Executive (Marketing)
Sector: Marketing, Advertising and PR
Salary: Competitive
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 913654
About the role

Just Recruitment is partnering with a well-regarded organisation, based on the outskirts of Colchester, looking to add an Account Executive (Marketing) to their existing team.

As a Marketing Account Executive, you will be an integral part of the creative team. In this position, you will work alongside Account Managers and Account Directors to deliver marketing campaigns and collateral in collaboration with the client, studio teams and client services departments.

You will be confident to talk to clients and internal teams on a day-to-day basis, building strong relationships and ensuring projects are progressed and delivered in time.

You must be supremely organised, have excellent communication skills and a keen eye for detail.

Training will be provided for the specifics of the role.

Key duties include:

  • Working alongside the Account Managers, coordinate the delivery of marketing campaigns in collaboration with the client, studio teams and client services departments.
  • Work closely with the media planning and buying team to track media schedules and flag up coming bookings.
  • Ensure campaign assets are created on brand, to the required specification, with the right message for the right purpose and to deadline. For example, this could include press advertising, direct mail and digital advertising.
  • Create templated emailer campaigns through platforms such as Spotler, Beepro and MailChimp.
  • Update website content and imagery using WordPress.
  • Basic understanding of SEO in terms of the importance of how relevant content affects the growth and success of organic search traffic. This will include working with an Account Manager to implement content improvement recommendations, based on SEO reports provided by our in-house experts.
  • Project support as required, this may include typing documents, briefing client amendments, proofreading, research, image sourcing and promotional item sourcing.
  • Broad understanding of key media channels.
  • Proofreading and attention to detail are a must.

Required essential skills and attributes include:

  • Well organised with the ability to multitask.
  • Excellent verbal and written skills, with exceptional attention to detail.
  • Deadline driven.
  • Able to cope under pressure and work under tight deadlines.
  • Able to communicate clearly and concisely.
  • Able to develop relationships with colleagues and clients.
  • Comfortable with working as part of a team.
  • Can work independently and use initiative.
  • Willing to learn new skills.
  • Confident and positive attitude.

Health, wellbeing and benefits include:

  • 20 days holiday, plus B/H..
  • Company pension.
  • Health Cash Plan, cash back on dental, optical, and other health care costs such as physiotherapy, osteopathy, reflexology, and acupuncture.
  • Life assurance.
  • Electric car purchase scheme, via salary sacrifice.
  • Cycle to work scheme.
  • Outstanding training and progression, including access to LinkedIn Learning and Group Learning Management System.
  • Share purchase scheme.

This is an excellent opportunity to join a vibrant team, offering further development and progression, as well as a great package and free parking.

Please note: This role is office-based based Monday to Friday.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Warehouse Administrator
Sector: Public Service and Administration
Salary: £12.21 per hour
Location: Earls Colne
Role: Full Time
Contract: Permanent
Job ref: 913653
About the role

Just Recruitment is partnering with a well-established and successful business in Earls Colne, looking to recruit a Warehouse Administrator to join their team.

The role of the Warehouse Administrator will be to provide general administrative support for the warehouse department to ensure effective and efficient service levels are being delivered and maintained.

Duties include:

  • Complete general administrative duties in an efficient and effective manner.
  • Maintain the warehouse stock system by accurately inputting the required data, in addition to checking and reconciling data where appropriate and identifying and resolving any discrepancies to ensure 100% accuracy.
  • Prepare and cross-check all documentation relating to the movement of goods in order to meet customer service levels.
  • Communicate with the warehouse/customers to ensure smooth day-to-day maintenance of stock control.
  • Answer and direct queries promptly and in a professional manner, providing accurate information to ensure excellent customer service is being delivered.

Please note that due to the location, you will need to drive.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more