Why smart workers aren’t busy doing nothing

Why smart workers aren't busy doing nothing

Want to know the secret to success? Peter Foy reckons it’s all about using your energy wisely. Here’s how

“It’s true hard work never killed anybody, but I figure, why take the chance?” Ronald Reagan.

Compare the words of a former president of the United States of America with the work ethic and philosophy of Elon Musk, billionaire CEO of Tesla and other high-tech companies. Musk claims to work 120 hours a week, while Reagan was famed for his laid-back approach to life.

For every swan drifting over the surface of a lake, there’s a pair of legs doing a lot of work beneath.  

So the question I’m thinking about is: who’s right?

Busy fools and smart workers

We have all experienced the busy fool as a colleague. That person who is always early at their desk and late to leave, but actually achieves very little. The one who is quick to tell you about their long hours and the awesome responsibility that comes with their job, but who doesn’t really make an impact on the workplace.

At the other extreme is the professional who appears to glide effortlessly through the working day, taking everything in their stride. This person makes it look simple to win deals, easily exceeds targets and still manages to enjoy a great life. They probably have a beautiful family, a dream house and a fantastic future. It’s hard not to feel a little envious of the ease with which they live, even while acknowledging their brilliance.

Of course, we all know that nothing is as straightforward as it seems. Even those people with an apparently charmed existence, titans of time-management who coast through life with all the grace of an accomplished ice skater, have moments of self-doubt. For every swan drifting over the surface of a lake, there’s a pair of legs doing a lot of work beneath.

But there is a valuable lesson to learn from these two stereotypical extremes – and that’s about the need to expend energy wisely in order to succeed.

Why smart workers aren't busy doing nothingInputs and outputs

Over the past 40 years I have learnt that successful professionals, be they software developers, sales folk or recruiters, share a pattern of behaviour.

With salespeople if you take a snapshot of activity halfway through a quarter, some will already have made the target and be building pipeline for the next quarter. They are organised, steady and structured in their approach. They identify priorities, work methodically and with dedication, and get things done. As a result, they can enjoy their downtime, secure in the knowledge that work is going to plan. And it’s all thanks to careful planning and appropriate application.

Those, hopefully the minority, who haven’t adopted these virtuous habits things look very different. Their targets aren’t close to being met, let alone beaten. They’ve no prospects for the next quarter, because they’ve barely planned to the end of this week. And they look constantly harassed, like butterflies flitting from flower to flower but never resting.

In short, they’re busy fools. 

People deliver results

Now, it’s my responsibility as a manager and leader to help these people develop the right habits. Which is why staff training and development are so important to business success. Invest in your people and you’ll reap the rewards. It’s as true now as it’s ever been.

What’s also true is that, if you get the right people in place, your chances of succeeding increase dramatically. We can help with that, because it’s our business to find the employees who will make your organisation take flight.

So, if I can help my staff to work smart, it’ll increase the chances of your staff following suit. Sounds like a good bit of business for all concerned, doesn’t it?

 

If you enjoyed this article, you may like: 
The knowledge: find out what you stand for
Surprising jobs celebs did before they were famous (no. 4 is completely unexpected!)

 

Published: 24 February 2025
© Copyright Just Recruitment Group Ltd 2025

 

Jobs currently available

New job
Trainee Engineer
Sector: Engineering & Technical
Location: Ipswich
Role: Full Time
Contract: Temporary to Permanent
Job ref: JT-IPS-TE-0725
About the role

Just Temps is seeking a Trainee Engineer for a well-established company based on the outskirts of Ipswich, Suffolk.

This is a dynamic role that combines technical expertise with customer service. You will have a passion for working with machinery and solving problems on the spot.

Key responsibilities include:

  • Service and maintenance: Supply, fit, service, and maintain compressors, pipework, receivers, dryers, and more!
  • Troubleshooting and repair: Diagnose faults, carry out temporary repairs when necessary, and ensure machines are running efficiently and effectively on-site.
  • Customer-focused: Engage with customers directly to discuss the best options for each job, offering expert advice and solutions. Once trained, you will become the face of the company, so a friendly and professional approach is essential.
  • Safety and PPE: Wear provided overalls and PPE (personal protective equipment) while working on various sites, some of which may be dusty or dirty.
  • Team collaboration: Work as part of a small but skilled team, sharing knowledge and ensuring jobs are completed to the highest standard.

What this role offers:

  • Full training provided: No experience? No problem! You will be trained to become an expert in servicing, including pipework, receivers and more.
  • Competitive salary: Dependent on experience.
  • 24/7 breakdown callouts: Once trained, you’ll rotate on callouts to assist customers in their time of need.
  • Company vehicle: After training, you will be provided with your own van for work travel. Until then, you'll travel with colleagues.
  • Work schedule: Monday to Friday, 8 am to 5 pm (with flexibility depending on job requirements). No bank holidays or nights away!
  • Generous holiday: Enjoy 25 days of annual leave once permanent.
  • Company mobile: After completing your training, you'll be provided with a company mobile phone.
  • Uniform and PPE: All provided once training is complete.

Essential requirements include:

  • A full UK driving licence is required for the role, as you will need to travel to various sites.
  • The ability to work at heights is essential for some tasks.
  • Manual handling with the ability to lift and handle heavy items.
  • Thorough knowledge of machinery, with the ability to troubleshoot, repair, and maintain compressors.
  • Excellent communication skills - completing job sheets, communicating with customers, and signing off tasks on-site.

What’s the role like?

This is a practical, hands-on role where every day is different. From performing repairs on-site to assisting customers in getting their machines back up and running, no two days will be the same. If you enjoy solving problems, working with machinery, and meeting customers, this role is perfect for you.

 

Just Temps acts as an Employment Business for the supply of Temporary Staff.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
New job
Customer Service Executive
Sector: Customer Service
Salary: Competitive
Location: Sudbury
Role: Full Time
Contract: Permanent
Job ref: 913711
About the role

Just Recruitment is working with a great company in Sudbury that offers a stable team and a positive working environment. They are seeking a Customer Services Executive to join their long-standing team.

As the Customer Service Executive, you will deal directly with customers by phone or email, providing stock updates, pricing and delivery information.

You will provide excellent customer service and promote this throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

To be considered for this role, you must have excellent Excel skills, including VLOOKUP's and Pivot Tables.

Key responsibilities include:

  • Improving customer service experience, creating engaged customers and facilitating organic growth
  • Taking ownership of customers' issues and following problems through to resolution
  • Setting a clear mission and deploying strategies focused towards that mission
  • Developing service procedures, policies and standards
  • Keeping accurate records and documenting customer service actions and discussions
  • Analysing statistics and compiling accurate reports
  • Reviewing order input, both for accuracy and to understand the customer's business and requirements
  • Managing office holidays and ensuring cover is in place

Key role requirements include:

  • Proven working experience as a Customer Service Executive or Key Account Handler
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Strong Excel skills are required

Working hours: Monday to Friday, 8am to 5pm.

This is an excellent opportunity to join a growing business with the potential for development and career progression within the role.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Field Service Technician – Twickenham / Kingston Upon Thames
Sector: Engineering and Manufacturing
Salary: Discussed on application
Location: Twickenham, Kingston Upon Thames
Role: Full Time
Contract: Permanent
Job ref: 913709
About the role

Due to continued growth, a world-leading provider of vehicle washing technology is recruiting a Field Service Technician to service a customer base in the Twickenham / Kingston Upon Thames area.

The role involves servicing and installing car and commercial valet equipment. You will be involved in all aspects of planned maintenance, breakdown repairs, equipment servicing, and general repairs. Responsibilities also include maintaining van stock levels and completing job sheets.

Role requirements include:

  • Having an Electrical or Mechanical engineering qualification
  • Be willing to travel and stay out overnight as and when required
  • Be willing to take on additional training and relevant courses, including evening courses that the company may pay for
  • Working on your own initiative or part of a team, and have problem-solving skills
  • Have a valid, clean UK driving licence
  • Good people skills, presentable and able to liaise directly with customers
  • Being punctual and able to keep accurate and timely documentation
  • IT literate with Microsoft Office and Outlook experience
  • You will be required to work within Health & Safety guidelines as set by the company

Benefits on offer include:

  • Company vehicle
  • Mobile phone
  • Pension scheme
  • Death in service benefit
  • Uniform and tools provided#

Hours: Monday to Friday, 40 hours per week plus 1 in 3 weekend cover.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Field Service Technician – Chelmsford / Ilford
Sector: Engineering and Manufacturing
Salary: Discussed on application
Location: Chelmsford, Ilford
Role: Full Time
Contract: Permanent
Job ref: 913708
About the role

Due to continued growth, a world-leading provider of vehicle washing technology is recruiting a Field Service Technician to service a customer base in the Chelmsford / Ilford area.

The role involves servicing and installing car and commercial valet equipment. You will be involved in all aspects of planned maintenance, breakdown repairs, equipment servicing, and general repairs. Responsibilities also include maintaining van stock levels and completing job sheets.

Role requirements include:

  • Having an Electrical or Mechanical engineering qualification
  • Be willing to travel and stay out overnight as and when required
  • Be willing to take on additional training and relevant courses, including evening courses that the company may pay for
  • Working on your own initiative or part of a team, and have problem-solving skills
  • Have a valid, clean UK driving licence
  • Good people skills, presentable and able to liaise directly with customers
  • Being punctual and able to keep accurate and timely documentation
  • IT literate with Microsoft Office and Outlook experience
  • You will be required to work within Health & Safety guidelines as set by the company

Benefits on offer include:

  • Company vehicle
  • Mobile phone
  • Pension scheme
  • Death in service benefit
  • Uniform and tools provided#

Hours: Monday to Friday, 40 hours per week plus 1 in 3 weekend cover.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Field Service Technician – Bromley / Redhill
Sector: Engineering and Manufacturing
Salary: Discussed on application
Location: Bromley, Redhill
Role: Full Time
Contract: Permanent
Job ref: 913710
About the role

Due to continued growth, a world-leading provider of vehicle washing technology is recruiting a Field Service Technician to service a customer base in the Bromley/Redhill area.

The role involves servicing and installing car and commercial valet equipment. You will be involved in all aspects of planned maintenance, breakdown repairs, equipment servicing, and general repairs. Responsibilities also include maintaining van stock levels and completing job sheets.

Role requirements include:

  • Having an Electrical or Mechanical engineering qualification
  • Be willing to travel and stay out overnight as and when required
  • Be willing to take on additional training and relevant courses, including evening courses that the company may pay for
  • Working on your own initiative or part of a team, and have problem-solving skills
  • Have a valid, clean UK driving licence
  • Good people skills, presentable and able to liaise directly with customers
  • Being punctual and able to keep accurate and timely documentation
  • IT literate with Microsoft Office and Outlook experience
  • You will be required to work within Health & Safety guidelines as set by the company

Benefits on offer include:

  • Company vehicle
  • Mobile phone
  • Pension scheme
  • Death in service benefit
  • Uniform and tools provided#

Hours: Monday to Friday, 40 hours per week plus 1 in 3 weekend cover.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more