Customer Account Administrator

Sector: Public Service and Administration
Salary: £28,000 per annum
Location: Earls Colne
Role: Full Time
Contract: Permanent
Job ref: 913650
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Just Recruitment is partnering with a dynamic and client-focused company based in Earls Colne and is seeking a Customer Account Administrator.

This business is founded on strong core values: putting clients first, delivering the highest quality service, and fostering a supportive, collaborative team environment.

Duties include:

  • Assisting with the onboarding of our new clients, working closely with the management team
  • Assisting management with client account health on our in-house system
  • Support managers to build and maintain the client relationship
  • Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
  • Processing daily system errors
  • Uploading spreadsheets to internal systems
  • Providing software templates to clients
  • Providing clients with regular carrier and courier updates, and updating internal software to reflect the changes
  • Escalating issues to the relevant managers

Other responsibilities will include:

  • Answering the telephone
  • Replying to emails
  • Meeting and greeting site visitors

Experience and requirements include:

  • An ability to learn new skills
  • A desire to expand your work-based knowledge
  • A desire to work in a team environment
  • Outstanding verbal and written communication skills
  • A passion to deliver outstanding customer service
  • A strong willingness to be helpful to clients and an eagerness to solve any problems
  • A can-do-attitude, with a hands-on-approach
  • Knowledge of Microsoft Office, Excel, Word, and Web-based systems
  • Ability to escalate issues using your own initiative
  • Self-motivation
  • Knowledge of order management software

Hours: 08.30 to 17.30, Monday to Friday, full-time, 40 hours a week.

This is an office-based role, and due to the location, you will need to drive.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Contact Jody Collings to talk about this role on 01376 517079