Customer Account Administrator

Sector: Customer Service
Salary: £25,000 per annum
Location: Halstead
Role: Full Time
Contract: Permanent
Job ref: 913554
Apply Now

Just Recruitment is working with a young and vibrant company based in Halstead that has built its values on putting its clients first, providing the highest quality of service and being a great team.

The company has big growth plans and is looking for an ambitious and talented Customer Account Administrator to join its growing team.

Please note, you will be expected to drive to the company’s other site based in Earls Colne.

Duties include:

  • Customer Account Management:
  • Assisting with the onboarding of new clients, working closely with the management team
  • Assisting management with client account health on the inhouse system
  • Support managers to build and maintain client relationship
  • Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
  • Processing daily system errors
  • Uploading spreadsheets to internal systems
  • Providing software templates to clients
  • Providing clients with regular carrier and courier updates, updating internal software to reflect the changes
  • Escalating issues to the relevant managers

Other responsibilities will include:

  • Answering the telephone
  • Replying to emails
  • Meeting and greeting site visitors

Experience and requirements include:

  • An ability to learn new skills
  • A desire to expand your work-based knowledge
  • A desire to work in a team environment
  • Outstanding verbal and written communication skills
  • A passion to deliver outstanding customer service
  • A strong willingness to be helpful to clients and an eagerness to solve any problems
  • A can-do-attitude, with a hands-on-approach
  • Knowledge of Microsoft Office, Excel, Word, and Web-based systems
  • Ability to escalate issues using your initiative
  • Self-motivation
  • Knowledge of order management software

Hours: 08.30 to 17.30 Monday to Friday, Full-time, 40 hours a week.

This is an office-based role.

Free parking is available on-site.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Contact Jody Collings to talk about this role on 01376 517079