1st / 2nd Line Support Engineer

Sector: Information Technology
Salary: £24,000 - £32,000 per annum
Location: Ipswich, Suffolk
Role: Full Time
Contract: Permanent
Job ref: 913616
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Just Recruitment seeks a 1st / 2nd Line Systems Engineer for a dynamic business based on the outskirts of Ipswich.

Due to the company’s location and the role requirements, you will need access to your own vehicle.

The company provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services.

You will be a solid team player with outstanding technical skills, dedicated to delivering customer service excellence with a genuine drive to move forward in your career.

The position is varied, and you will be working with clients operating in many different sectors of business and industry ranging from care to law firms.

The role is a blend of PSA, RMM and telephone-based remote support delivered from the company’s office — a good telephone manner is essential!

You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communicative, and timely manner for the client.

You will have skills in the following areas:

  • Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants.
  • Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc).
  • You will be proficient in installations and setup of Windows 10/11 and Mobile Devices.
  • You will install and configure appropriate software for end users.
  • Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues.
  • You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt.
  • Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices.

Benefits:

  • Company events
  • Company pension
  • On-site parking
  • Private Health care
  • Private Dental care
  • 25 Days Holiday Plus Public Holidays
  • Car Allowance
  • Phone Allowance
  • Commission
  • Cycle to work scheme

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Contact Jody Collings to talk about this role on 01376 517079