Service Desk Controller

Salary: £32,000 per annum

Job ref: JC93

We are delighted to be partnering with a successful and growing company based in Witham to recruit a Service Desk Controller.

Reporting to the Office Team Leader, you will play a central role in supporting the field service team, ensuring that standard operating procedures are followed, customer service standards are maintained, and customers receive an efficient, professional and high-quality service.

Key responsibilities:
• Providing product and technical information, offering advice tailored to individual customer requirements.
• Handling customer enquiries via telephone and email, ensuring clear, timely and professional communication.
• Identifying customer product requirements and liaising with suppliers and the purchasing department where necessary.
• Assisting in resolving customer issues, documenting complaints and escalating more serious matters to the Branch Manager.
• Allocating jobs to engineers via the ERP system, ensuring effective and efficient scheduling.
• Maximising service hours and ensuring the efficient utilisation of regional service engineers, helping to reduce customer waiting times.
• Proactively reviewing customer service disputes to identify root causes and implementing appropriate corrective actions.

Working hours:
• Monday to Friday, 8:30am – 5:00pm.

If you have strong organisational skills, excellent customer service abilities and enjoy working in a fast-paced service environment, this could be an excellent opportunity to join a successful and growing business.

For further details, call Jody on 01376 517079.
Or apply below.