Customer Development Executive

Salary: £27,000 – £28,000 per annum

Job ref: TB90

We are currently recruiting for a Customer Development Executive to join our client’s sales support team, based on the outskirts of Chelmsford.

Liaising with customers and suppliers on a daily basis via the telephone and ticketing systems, you will be a key member of the sales support team to ensure that customers are kept informed of their order status and that the team is able to provide accurate information to all enquiries. This role is fundamental to the team being able to deliver timely and accurate information.

Key responsibilities include:
• Qualifying incoming calls from customers to ensure you fully understand their requirements.
• Fielding calls from suppliers, resolving any queries and escalating as appropriate.
• Creating opportunities from incoming calls and emails.
• Processing online orders and upselling where appropriate.
• Dealing with all inbound tickets and responding within agreed timescales.
• Ensuring all inboxes are maintained and Service Level Agreements regarding Response Times are maintained.
• Building customer and supplier relationships by providing a professional and timely response.
• Processing customer details on various customer portals.
• Assisting with managing pricing and product status.

Key skills/attributes:
• Highly motivated team player with good interpersonal skills and the ability to form good working relationships with people.
• Happy to work to team targets with an ambition to exceed minimum expectations.
• Good communication skills, both written and verbal.
• Previous work experience within a target-driven environment.
• Strong IT and computer literacy skills (including spreadsheets, CRM systems, email).
• Good punctuality and time management.
• Organised with great attention to details.
• Ability to take initiative and to work independently with an accountable approach.
• An ability to ‘hit the ground running’ to deliver excellent customer care.
• Willingness to learn.
• Strong attention to detail.
• Able to work to deadlines.

Hours:
• 37.5 hour working week – Monday to Thursday 9am to 5.30 and Friday finishes at 5pm.
• 23 days paid holiday, plus bank holidays and birthday off.

For further details, call Tracey on 01376 517079.
Or apply below.