Service Helpdesk Coordinator

Job ref: TB67

We are currently recruiting for a Service Helpdesk Coordinator for our client based in Great Dunmow, Essex, who is a leading producer of specialist equipment worldwide.

Duties will include:
• Receiving calls from customers to report breakdowns.
• Receiving and processing parts orders.
• Updating Key Account call reports as required.
• Invoicing third-party contractors when required for service/installation works.
• Dispatching calls to Field Service Technicians.
• Raising quotations and chasing when outstanding.
• Issuing daily/weekly call reports to relevant customers.
• Raising purchase orders as required.

Hours:
• Operational hours: Monday to Friday, 8.00am – 6.00pm.
• (Rota for alternate working: either 8.00am – 5.00pm or 9.00am – 6.00pm).
• 1 weekend in 4 (Saturdays 8.00am – 4.00pm and Sundays 8.00am – 1.30pm) paid at time and a half.

For further details, call Tracey on 01376 517079.
Or apply below.