Sales & Business Development Executive

Salary: £30,000 per annum

Job ref: JC92

We are delighted to be partnering with a thriving and ambitious business on the outskirts of Ipswich to recruit a Sales & Business Development Executive. This is an excellent opportunity for a customer-focused and commercially minded individual to join a growing team, supporting client relationships, account management and new business development.

Key responsibilities:
• Quotation Management: Preparing and issuing accurate service quotations, ensuring customers receive timely and professional responses.
• CRM Management: Maintaining accurate and up-to-date sales pipeline information, ensuring client details, contact records and contract terms are correctly recorded.
• Client Onboarding: Acting as a key point of contact for new and existing customers, ensuring service agreements are completed, signed and filed appropriately.
• Customer Retention & Account Management: Conducting regular check-in calls and account reviews to monitor customer satisfaction, strengthen relationships and identify opportunities to introduce additional waste management services.
• Pricing & Customer Queries: Handling pricing enquiries, including price increase discussions, providing clear explanations and maintaining positive customer relationships.
• Internal Liaison: Working closely with the Sales, Transport and Accounts teams to ensure effective communication and seamless service delivery.
• Account Development: Reviewing existing customer accounts to identify opportunities for growth, improve service levels and maximise customer retention.

Required skills & experience:
• Customer Service: Proven experience handling customer enquiries professionally, taking ownership of queries from initial contact through to resolution and ensuring a positive customer experience.
• Administrative Excellence: Strong organisational skills, excellent attention to detail and a right-first-time approach, particularly when handling customer records, contracts and waste documentation where accuracy is essential for compliance.
• Communication Skills: The ability to communicate confidently and professionally, explaining service information and compliance requirements clearly to customers.
• IT Skills: Confident using CRM systems, such as Salesforce or HubSpot, alongside Microsoft Office, particularly Excel.
• Relationship Management: The ability to build and maintain strong customer relationships, identify opportunities to develop existing accounts and contribute to long-term business growth.
• Commercial Awareness: A proactive approach to identifying additional service opportunities while balancing customer satisfaction with business objectives.

For further details, call Jody on 01376 517079.
Or apply below.